We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.


Topic: 彩客网彩票官网 / BPM: Customer Management / BPM: Financial Services / BPM: Government / BPM: Healthcare & Insurance / BPM: Supply Chain

巨弘首页的彩,华都彩票网址,亚盘 开盘,彩客网彩票官网翩翩公子交易会百无聊赖

While business process management (BPM) solutions are used extensively in many industries, they are especially popular in healthcare, insurance, financial services and government, among other fields. BPM solutions are also increasingly used for functions such as customer-relationship management (CRM) and supply-chain management, as well as in business-to-business (B2B) commerce. For more information on BPM in all those areas, see our collection of tips, interviews, feature articles and other resources.

Want to dazzle customers? Business processes are key

In this Q & A, ebizQ's Peter Schooff speaks with Derek Miers and Paul Hagen, both principal analysts at Forrester Research, about improving customer service through business processes. Miers and Hagen discuss three keys to achieving an excellent customer experience, how to design customer-friendly processes梐nd common mistakes to avoid along the way.

Better together: BPM and CRM

    As ebizQ contributor Crystal Bedell explains in this feature, introducing BPM to customer relationship management can improve the service experience for customers and front-line employees alike. Also have a look at tradersasset.com study about financial tradings on binary options and forex traders.

Read more.


Want to dazzle customers? Business processes are key
ebizQ eGuide: Combining BPM and CRM for a better customer experience
BPM and CRM: Real-life success; pitfalls to avoid
BPM's starring role on the customer-satisfaction stage
Add BPM to CRM to improve customer service, strengthen loyalty and boost profits
BPM and CRM: Two technologies learning to play well together

Around The Web

Cloud App Integration: What's the Best Path?

Intriguing Integration Statistics from 2010

Cloud and Integration: What Experts Say You Can Expect in 2011

Rise Of Mobile Superworker Predicted

App Development Firms Get Rich on Big Biz

Integration as a Cloud Pilot Project

Explore Our Topics

  • Subscribe Newsletter
  • Contribute
Subscribe to ebizQ:

Enter your email address:

 Subscribe Blog Updates via RSS

 Subscribe News via RSS

ebizQ is very interested in what you have to say. To contribute an article, an opinion, or to become a blogger, please contact Peter Schooff.

  • Virtual Conference
  • Webinar
  • Roundtable

SOA In Action

Nov 19, 2008

This conference will teach business leaders what to expect, and what to avoid, to make their SOA journey a success. SOA is a long journey, not a single project, and distributed architectures are inherently complex. Success requires new ways of working, creating more efficient cross organization processes, adopting new tools, and building new skills.Register

View All Virtual Conferences
  • White Papers
  • Podcasts
  • Blogs

From Vision to Reality: Bridging The HR And Benefits Universe With The Employee Communications Platform

Employers are Integrating HR and Benefits Administration to Improve the Bottom Line, Increase Retention and Make Happier and Healthier Employees

Download Now

ebizQ also recommends

Joe McKendrick: Part II of II: Designing Evolve-ability into SOA and IT Systems

In part two of Joe McKendrick's recent podcast with Miko Matsumura, chief strategist for Software AG, they talk about how SOA and IT systems need to change and grow and adapt with the organization around it.

Listen Now

Phil Wainewright: Helping Brands Engage with Social Media

Phil Wainewright interviews David Vap, VP of products at RightNow Technologies, and finds out how sharing best practices can help businesses understand how best to engage with online communities.

Listen Now

Peter Schooff: Making Every IT Dollar Result in a Desired Business Outcome: Scott Hebner of IBM Rati

Scott Hebner, Vice President of Marketing and Strategy for IBM Rational, discusses a topic on the top of every company's mind today: getting the most from IT investments.

Listen Now

Jessica Ann Mola: Where Will BI Fit In? Lyndsay Wise Explains

In BI, this tough economy and the increasing role of Web 2.0 and MDM are certainly topics on people's minds today. WiseAnalytics' Lyndsay Wise addresses each of them in this informative podcast.

Listen Now

Dennis Byron: Talking with...Deepak Singh of BPM Provider Adeptia

Deepak Singh, President and CTO of Adeptia, joins ebizQ's Dennis Byron in a podcast that gets its hand around the trend of industry-specific BPM.

Listen Now
More Podcasts
  • Most Popular
  • Most Discussed
  • Quick Guide

Quick Guide: What is BPM?

Learn More

Quick Guide: What is Event Processing?

Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

Quick Guide: What is Enterprise 2.0?

A lot of people are talking about Enterprise 2.0 as being the business application of Web 2.0 technology. However, there's still some debate on exactly what this technology entails, how it applies to today's business models, and which components bring true value. Some use the term Enterprise 2.0 exclusively to describe the use of social networking technologies in the enterprise, while others use it to describe a web economy platform, or the technological framework behind such a platform. Still others say that Enterprise 2.0 is all of these things. Learn More